Start a Claim

We know that disasters can happen at any time, which is why we offer 24-hour claims support.

Claims Reporting

In the event of a claim, please contact your insurance broker immediately.

If you need to report a claim outside of regular business hours, please call our 24-hour emergency response line at 1-800-665-3351.

We understand that disasters aren’t limited to business hours. However, Wynward’s after-hours emergency claims service means there will always be someone there to take your call and start working on your claim — no matter when you need us.

If the matter is not urgent, then you can also email details of your claim directly to Wynward at

The following information should be provided when reporting a claim:

  1. Insured name on the policy
  2. Policy number
  3. Loss location
  4. Insured contact information, including a phone number and email address; and
  5. The date of the loss and details of the loss

The Claim Process

Wynward understands that suffering a loss can be a traumatic and stressful event. We have an experienced and dedicated claims team who will assist you in gathering all the information needed to move forward with your claim and to get you back up and running again as quickly as possible.

Wynward will adjust the claim using an adjuster who will assist in investigating and documenting the claim and will work with you to bring the claim to a timely conclusion. If at any point during the claims process you have any questions you can discuss the claim with the adjuster or your broker. We can also suggest contractors across the country experienced in handling insurance claims who can assist you in repairing and restoring your property.

Wynward is committed to working with our insured to proactively advance the claim to a timely conclusion. We endeavour to provide clear and timely communication throughout the claim process.

To help with your claims needs...

Find a Broker nearest to you, or call us at 1-800-665-3351

Find a broker

Click on the Find my location button or enter your location in the appropriate box inside the map to find the nearest location to you.